123.hp.com Troubleshooting for Officejet
123 hpcom-troubleshooting Officejet PRO
Use the HP Print and Scan Doctor tool resolves all your HP Printer Issues with your computer that contains Windows 10, 8, 7, Vista, and XP Operating Systems. A free software, the HP Print and Scan Doctor offers compatibility with Windows 7 and newer operating systems. The tool can be easily downloaded to your computer from the appropriate website using your standard Internet browser.
- HP Print and Scan Doctor triggers itself automatically after download. It attempts to complete the installation with a set of instructions displayed for the user to follow.
- Click on the Start button on the Windows home screen. Look for your printer in the list.
- If your printer is unlisted, verify if the printer is turned on and connected. After verification, switch it on and click My product is not listed, and then select Retry. Select your printer name, and then click on Next.
- If there is a connection issue, then click the method being used to connect the printer and then follow the on-screen instructions and then click on Retry.
- Depending on your problem, you can either choose Fix Printing or Fix Scanning.
To fix issues with printing using the HP Print and Scan Doctor:
- You can use the HP Print and Scan Doctor tool to test the health status of the printer spooler, print queue, device manager, and device incompatibilities.
- Double-click the HP Print and Scan Doctor icon on the desktop to open it.
- Click on Start on the Welcome screen and Select your printer, and then select Next.
- The Finding and Fixing Problems screen displays
- Click on Fix Printing
- The list of actionable results will be displayed in the HP Print and Scan Doctor Results screen
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