123.hp.com Troubleshooting for Deskjet

123 hp com troubleshooting Deskjet

The HP Print and Scan Doctor attempts to Resolve Printer Issues in Windows 10, 8, 7, Vista, and XP Operating Systems. The HP Print and Scan Doctor is a free tool that is compatible with Windows 7 and later operating systems. The HP Print and Scan Doctor tool can be downloaded from the appropriate website. The tool is downloaded to your computer using your Internet browser.

  • HP Print and Scan Doctor opens automatically after download, for the installation is completed.
  • Click Start on the home screen. Look for your printer in the list.
  • If your printer is not listed, make sure the printer is turned on and connected. Once turned on, click My product is not listed, and then select Retry. Select your printer, and then click on Next.
  • If there is a connection problem, click the method being used to connect the printer and then follow the on-screen instructions and then click Retry.
  • Depending on your issue, you can either choose Fix Printing or Fix Scanning.

To fix issues with printing using the HP Print and Scan Doctor:

  • You can use the HP Print and Scan Doctor tool to test the status of the printer spooler, print queue, device manager, and device incompatibilities.
  • Double-click the HP Print and Scan Doctor icon on the desktop to open the tool.
  • Click on Start on the Welcome screen and Select your printer, and then select Next.
  • The Finding and Fixing Problems screen displays
  • Click on Fix Printing
  • The list of actionable results will be displayed in the HP Print and Scan Doctor Results screen


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